I called my credit card company to get some information on my account. Immediately I was greeted with the automated lady telling me that I am “very important” to them, but they “have a high call volume” and “all customer services representatives were busy.” My wait time was expected to be 15 minutes or more. Oh joy! Then automated-lady wanted to “get me started” by getting some account information. After 5 minutes of listening to nine million options and pressing buttons and repeating phrases 20 times, I was told that I would now be put on hold and “a customer service representative would be with me shortly” (yeah right.) Peachy.
The music they always play that is awful and annoying came on and AAAHHH! Holy shit crap! I expected to have a trickle of blood running down my neck from my eardrum rupturing it was so loud! (Ok, not really, but it sounds dramatic and emphasizes my point 
I put the phone on speaker until I eventually heard a woman come on.
At this point you know your call is going in one of two directions.
- You get a normal person, who knows what they’re doing and does their job to the best of their ability. They speak the same language you do and they enunciate, so you can tell what they’re saying. They realize that they are in a customer service job and that means they are there to help you and answer your questions.
- You get someone who barely speaks english, who’s talking ninety miles an hour and you can’t tell half of what they’re saying. They are clearly not listening to what your specific problem or question is and it’s blatantly obvious that they are reading from some kind of a script. The more you repeat your question and get random, scripted answers, the more you find the conversation going in circles and in the end your problem is still a problem and your frustrated and going, “What the hell just happened?” as you hang up the phone.
Guess which way mine went? Yep, option number 2. I’m not kidding when I tell you that the woman I got learned english last week and she was talking so fast, she should have been an auctioneer not a customer service representative. We talked in circles for 5 minutes, without getting anywhere, and finally I told her, “Ok, thanks.” I just wanted off the phone! She then proceeded to go on this painfully long rant about how the company was there for me in my time of need (huh?) and I caught bits and pieces about signing up for something (Hell no!) and getting paperwork in the mail. *sigh* My frustration finally boiled over and I loudly interrupted her with, “Excuse me, excuse me. Yes, hi! Thank you so much for your help, but I have my answer (not really!) and I have a lot to do today, so I’m going to have to go.” Before I could even take a breath, she had started right back into her rant! I had to interrupt her a second time, “Excuse me, excuse me. Yes, hi! I really meant it when I said I have to go, but I appreciate your help.” Seriously, I’m not exaggerating, she started into it AGAIN. I finally said, “HI! HEY, I have to go RIGHT NOW, but you have a good day! GOODBYE!” She muttered goodbye and hung up. Whew! I thought that woman would never shut up!
I never got an answer, just a panic attack and heartburn. I can understand that companies get really busy and you may have to wait on hold for awhile. That’s really frustrating, but if I get help after the wait is over, I can cope. However, when you find out that the reason you have a 15 minute wait is because you have some moron on the other end of the line who wants to give monologues about stupid shit stuff and never really answer your question, that’s adding insult to injury. Stupid pain in the ass lady…
I Hate Stupid People–Customer Service Representatives that aren’t really…
